EDMONDWATERCRAFT COMPANY POLICIES

Overview of Refund and Return Policy of a Company

A refund and return policy for a shipping company is a set of guidelines designed to manage the process when customers need to return items or request a refund due to issues with shipments. These policies vary slightly between companies but generally provide a framework for resolving issues like damaged goods, incorrect deliveries, or delays.

Typically, shipping companies offer a time frame (usually 30 days) within which customers can report issues with their orders. This ensures that if products are damaged during transit or are not delivered as expected, customers can receive a refund or replacement. To process a return or refund, customers need to contact customer service, often providing details like order numbers, tracking information, and photos of any damaged items.

Refunds are typically issued to the original payment method after the returned product is received and inspected. In many cases, return shipping fees are borne by the customer unless the issue was due to an error made by the shipping company. Some companies may also offer store credits or replacements as alternative solutions.

Clear communication and transparency are key elements of these policies, helping customers feel confident when shipping their products and addressing any problems that may arise.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Edmondwatercraft Company offers a comprehensive return and refund policy designed to ensure customer satisfaction and peace of mind. Customers can initiate a return request within 30 days of receiving their items, provided the product is unused and in its original condition. To begin the process, customers are required to contact customer service, either through email or the company’s website, to provide relevant details such as the tracking number and reason for return.

Eligibility for Returns

Items that are damaged during transit or incorrect shipments are eligible for a return. Customers must notify company within 7 days of receiving the item to qualify for a full refund. Any discrepancies in the shipment, such as wrong product deliveries, must be reported promptly.

Refund Process

Once the returned item is received and inspected, a full refund will be issued to the original payment method. Refunds are processed within 5-7 business days, and customers will receive an email confirmation once the transaction is complete. Shipping fees are typically non-refundable, unless the return is due to an error made by the company.

Our company aims to provide transparent and efficient solutions to ensure a positive experience for all customers, making returns and refunds as simple and straightforward as possible.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

You will be given a gift credit for the cost of your return if the item was marked as a gift when it was bought and shipped to you. A gift certificate will be given to you as soon as the returned item is received.

We will provide the gift giver a refund and let them know about your return if the item wasn’t identified as a gift when it was bought or if they had the order sent to them to give to you later.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@edmondwatercraft.co} for questions related to refunds and returns.